Easy Case Submission
Here is everything you need to submit a case to Authentic Dental Laboratory. If you have any questions or would like to see if local pick up and delivery is available for your practice, call us at (800) 683-1025 .
Send A Case
Traditional Impressions
Prepare Your Case:
To ensure we have everything we need for your restoration, make sure you include:
Step One: Fill Out Prescription
Step 2: Pack Your Case
1. Include your prescription with each case making sure that the prescription does not touch the impression.
2. Carefully package each item with bubble wrap. Please separate each case in plastic bags when shipping multiple cases together.
3. Include all parts with the case: impression, shade, bite registrations, models, all implant parts(analog, impression post), photos of patient/shade photos. Make sure you place all implant parts in a separate container to avoid misplacing.
4. Tape box securely shut. Attach a preprinted shipping label to top: Click Here-this will prepare a tracking number. Make sure you give the tracking number to UPS when you call for the pick-up so you will not be charged.
5. Call UPS at 1-800-742-5877 before noon, Monday—Friday and they will be at your office before 5:00pm. When they arrive, you can arrange daily pick up service or call us @ 1-800- 683-1025 to schedule your pick up for you. You do not have to pay for a UPS pick up, we handle those costs. Any questions on shipping, please call us.
6. If you are sending a prescheduled rush case, write “RUSH” on the outside of the box. To preschedule a rush case please contact us at 1-800-683-1025.
*To save money on shipping, send multiple cases in one box. We pay one way, you pay one way.
*If this is your first case, please fill out the Doctor Technical Preferences Form below and include in the box.
*If you would like to send us your Shade Photos send them to: shades@authenticlab.com
Tech-Savvy? Try Our Digital Rx
Fill out our digital Rx. Electronically sign and verify. Click Submit and your Digital Rx will be sent to us via email. Make sure to label your patient’s impression by first and last name to match with your Rx. You can also fill out the Digital Rx online, then print to send along with your impression.
Authentic Dental Lab Digital Rx & All Digital Impression Scanners with pre-formated Digital Rx’s
If you send us any Digital Rx it is considered a signed formal prescription accepting the same Terms as our handwritten Rx’s. The “Doctor” listed on the digital Rx is responsible for all charges associated with the case.
Our Terms: Accounts are due and payable upon receipt. A 2.5% monthly late fee will be added to all account balances after the 20th of each month. Balances that become 60 days past due will go on an automatic COD basis collecting the total balance due. Delinquent accounts will also be responsible for any/all legal costs and collection charges. Your signature or transmission indicates personal guarantee of our terms and our warranty/remake policies. All fees are due and payable in Bexar County, San Antonio, Texas.
Print and fill out the necessary information before sending it along with your case.
Please fill out technical preferences form and submit. Your preferences will be stored under your profile within our system to better service you.
Shades
Email us your photos at: shades@authenticlab.com
Time Schedule
These are working days only. Please allow 2 extra days each way for shipping.
STL File- Full-Contour Crown (Authentic Brux, Emax (FC) (M)
4 work days
STL File- Layered Crown
7 work days
PFM’s
7 work days
Zirconia Full-Contour Crown
5 work days
Emax Milled & Layered
5 work days
Emax Pressed
10 work days
Veneers
10 work days
All-Ceramic Layered Crown
7 work days
Milled Bars & Custom Abutments
10 work days
Ortho Services
5-7 work days
Flippers
3-10 work days
Metal Partial Framework
10 work days
Valplast
10 work days
Set Up for Try-In
10 work days
Trays and Bite Rims
4 work days
Bleaching Trays
4 work days
Soft Mouth Guards
3 work days
Nightguard
10 work days
Process & Finish
10 work days
Relines
24 Hours-2 days
Repairs
24 Hours
These are working days only. Please allow 2 extra days each way for shipping.
Rush services must be prescheduled for an additional fee.
Ship Your Case
Fill out this form and a UPS label will be generated for you with a tracking number. Print and attach it to your mailing box.
UPS delivery takes 1-2 days depending on your location. Guaranteed delivery by the end of the second business day.
*Some locations in Alaska and Hawaii require additional transit time.
In-State: UPS or Priority Mail Available – UPS ($12.10 per case) or First Class mailing labels are provided at no charge. However, First Class mailing labels don’t have a tracking number & there’s no guarantee on time of delivery. Overnight courier service provided for San Antonio and Austin at no charge.
Out Of State: UPS ($15.10 per case). This includes both pick up and delivery. We will supply you with as many airbills as you need. Make sure and mark the “Second Day Service” box and indicate 1 lb. for weight . Make sure to use our account #737092. Do not declare value or mark full insurance. Call UPS at 1-800-742-5877 before noon, Monday—Friday and they will be at your office before 5:00pm. When they come, you can arrange daily pick up service or call us @ 1-800- 683-1025
Call us for DHL or FedEx instructions.
Digital Impressions
Sending a digital case to us is simple and efficient. Search for your scanner below, then follow instructions on how to add Authentic as your go-to-lab.
3Shape Scanners
• Go to us.3shapecommunicate.com in a web browser. From your 3Shape Dashboard, click “Connections”, “Labs”, “Add”, “Search”
• In the Search section, type in our email: trios@authenticlab.com
• Authentic should pop up, click “Connect”, then click “Refresh” in upper right hand corner.
• Authentic will need to acknowledge and accept you.
• After connecting to us as a lab, select Authentic when sending files.
Medit
• Go to meditlink.com/home, sign-in to your Medit Link account.
• Click on “Partners” in the left hand column. Click on “Search for Partners” at the top.
• Click in the search bar & type in Authentic Dental Lab, Authentic should come up, then click “Request Partnership”
• Authentic will acknowledge and accept you.
iTero
• Call 800-577-8767 choose Support(option 1)
• Request Authentic to be added to your scanner. Identify Authentic by using our phone number 210-735-1433 or our iTero lab #574.
• After Authentic has been added, restart your scanner.
• After connecting to us as a lab, select Authentic on your scanner when sending files.
Carestream
• Open Web interface Carestream Connect(CS Connect) and send Authentic “Partner Connection Request”
• Email jason@authenticlab.com
• An email will be sent to Authentic to accept.
• Complete the paper submission form (online Rx) every time you submit scans.
Dentsply Sirona Scanners
• Go to www.sirona-connect.com and login.
• Click My Account/My Favorite Laboratories
• Click Search Labs and before entering any information in the boxes, click Start Search.
• Now enter Authentic’s information. You can enter name, zip code or city (Authentic, 78228 or San Antonio).
• When you find Authentic Dental Lab, click on the orange plus sign (in the right hand column)
• Now log out and restart your system
• Now you can send Authentic your digital scan
Authentic Dental Lab Digital Rx & All Digital Impression Scanners with pre-formated Digital Rx’s
If you send us any Digital Rx it is considered a signed formal prescription accepting the same Terms as our handwritten Rx’s. The “Doctor” listed on the digital Rx is responsible for all charges associated with the case.
Our Terms: Accounts are due and payable upon receipt. A 2.5% monthly late fee will be added to all account balances after the 20th of each month. Balances that become 60 days past due will go on an automatic COD basis collecting the total balance due. Delinquent accounts will also be responsible for any/all legal costs and collection charges. Your signature or transmission indicates personal guarantee of our terms and our warranty/remake policies. All fees are due and payable in Bexar County, San Antonio, Texas.