Authentic Dental Laboratory | Send A Case
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Send A Case

Easy Case Submission


Here is everything you need to submit a case to Authentic Dental Laboratory. If you have any questions or would like to see if local pick up and delivery is available for your practice, call us at (800) 683-1025 .

Prepare Your Case

To ensure we have everything we need for your restoration, make sure you include:


Step One: Fill Out Prescription


Step 2: Pack Your Case


1. Carefully package your case with bubble wrap. Please separate each case in plastic bags when shipping multiple cases together.


2. Include your prescription with each case.


3. Include all parts with case: bite registrations, models, all implant parts(analog, impression post), photos of patient/shade photos.


4. Tape box securely shut. Attach a preprinted shipping label to top: Click Here-this will prepare a tracking number. Make sure you give the tracking number to UPS when you call for the pick-up so you will not be charged.


5. Call UPS at 1-800-742-5877 before noon, Monday—Friday and they will be at your office before 5:00pm. When they arrive, you can arrange daily pick up service or call us @ 1-800- 683-1025 to schedule your pick up for you. You do not have to pay for a UPS pick up, we handle those costs. Any questions on shipping, call us.


6. If you are sending a prescheduled rush case, write “RUSH” on the outside of the box. To preschedule a rush case please contact us at 1-800-683-1025.
*To save money on shipping, send multiple cases in one box. We pay one way, you pay one way.


*If this is your first case, please fill out the Doctor Technical Preferences Form below and include in the box.


*If you would like to send us your Shade Photos send them to:

Tech-Savvy? Try Our Digital Rx

Fill out our digital Rx. Electronically sign and verify. Click Submit and your Digital Rx will be sent to us via email. Make sure to label your patient’s impression by first and last name to match with your Rx. You can also fill out the Digital Rx online, then print to send along with your impression.



Print Our Removable Rx

Print and fill out the necessary information before sending it along with your case.

Doctor Technical Preferences

Please fill out technical preferences form and submit. Your preferences will be stored under your profile within our system to better service you.



Email us your photos at:

Time Schedule

These are working days only. Please allow 2 extra days each way for shipping.


STL File- Full-Contour Crown (Authentic Brux, Emax (FC) (M), Full Cast Crowns)

4 work days

STL File- Layered Crown

7 work days


7 work days

Zirconia Full-Contour Crown

5 work days

Emax, Emax Layered, & Veneers

7 work days

All-Ceramic Layered Crown

7 work days


10 work days

Milled Bars

10 work days

Custom Abutments

10 work days

Ortho Services

5 work days


4 work days

Metal Partial Framework

10 work days

FRS Flexible Partial

10 work days


10 work days

Set Up for Try-In

4 work days

Trays and Bite Rims

4 work days

Bleaching Trays

4 work days

Soft Mouth Guards

4 work days


5 work days

Process & Finish

5 work days


24 Hours

These are working days only. Please allow 2 extra days each way for shipping.

Rush services must be prescheduled for an additional fee.


Ship Your Case

Print Our USPS First Class Mailing Label

Once printed, cut out one label and attach to your mailing box.

USPS Mail takes 2-5 working days depending on your location. (See Map)


Create and Print a UPS Label

Fill out this form and a UPS label will be generated for you with a tracking number. Print and attach it to your mailing box.

UPS delivery takes 1-2 days depending on your location. Guaranteed delivery by the end of the second business day.

*Some locations in Alaska and Hawaii require additional transit time.

In-State: UPS or Priority Mail Available – UPS ($9.00 per case) or First Class mailing labels are provided at no charge. Overnight courier service provided for San Antonio and Austin at no charge.


Out Of State: UPS—This service is available at $10.00 per case.  This includes both pick up and delivery.  We will supply you with as many airbills as you need.  Make sure and mark the “Second Day Service” box and indicate 1 lb. for weight .  Make sure to use our account #737092.  Do not declare value or mark full insurance.  Call UPS at 1-800-742-5877 before noon, Monday—Friday and they will be at your office before 5:00pm.  When they come, you can arrange daily pick up service or call us @ 1-800- 683-1025


Call us for DHL or FedEx instructions.